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Accessibility Plan & Customer Service Standard

The Accessibility for Ontarians with Disabilities Act, 2005, (AODA) provides for the establishment of accessibility standards. The standards are made into laws called regulations, and they provide the details to help meet the goals of the AODA. The purpose of the Accessibility Standards is to set requirements in a number of key areas, such as: 

  • Customer Service
  • Employment
  • Information and Communications
  • Transportation
  • Design of Public Spaces

For additional information on Accessibility Standards please contact the Ministry of Economic Development, Employment & Infrastructure.

Accessibility Standards Policy

Communication Supports and Alternate Formats

The Township of Tay recognizes that persons with disabilities use various methods to access information. Upon request, the Township will provide, or arrange for the provision of accessible formats or communication supports for persons with disabilities. The cost of these goods and services will be no greater than the regular cost charged to others.

If a person requires an alternate format or communication support, they can contact the Clerk's Office at 705-534-7248 extension 240 or by email at

The Township of Tay also notifies its employees and the public about the availability of accessible formats and communication supports. Public notice is provided on its website and on many of the documents produced by the Township.

For more information regarding accessible formats or communication supports, please contact the Clerk's Office. 

Questions? Have questions about the legislation? Please email your questions to

Accessibility Plan  

The Ontarians with Disabilities Act (ODA) was passed by the Ontario Provincial Government on December 14, 2001. The purpose of the ODA is to improve access and opportunities for people with disabilities and to provide for their involvement in the identification, removal and prevention of barriers. The ODA mandates that each municipality prepare an annual accessibility plan.  The accessibility plan is intended to address existing barriers to people with disabilities and to prevent new barriers from being established.  

Tay reviews its accessibility plan annually to assist in promoting and facilitating a barrier-free municipality for citizens of all abilities (universal accessibility), including persons with disabilities. The accessibility plan describes the measures the municipality has taken in the past and will take in the future to identify, remove, and prevent barriers to people with disabilities who use the facilities and services of the Township. 

Accessibility Plan
2018-2022 (updated January 2020)

Annual Accessibility Report
2019 Accessibiltiy Report 

Customer Feedback Form