Interior background

Service Delivery Review

Photo Gallery: Municipal front office will appear here on the public site.

Final Report now available:

Municipalities of North Simcoe Service Delivery Review : Final Report

Joint Virtual Information Session for Municipal Councils North Simcoe Service Delivery Review

On April 19, 2021, at 6:30 p.m., Optimus SBR will be making a joint virtual presentation to the Midland, Penetanguishene, Tay and Tiny Municipal Councils regarding the findings of the North Simcoe Service Delivery Review. No municipal business will be advanced. Subsequent reports on the matter will be presented to the individual Councils at their respective Council meetings for consideration.

The presentation will be available on Rogers TV, Midland Channel 53 or can be viewed by clicking on

In the event a member of the public wishes to participate virtually, please contact Stacey Cooper, Clerk/Deputy C.A.O. (A), Town of Penetanguishene, at

For more information, please contact:

Township of Tay: Lindsay Barron, C.A.O. | 705-534-7248 

Town of Midland: David Denault, C.AO. | 705-526-4275

Town of Penetanguishene: Jeff Lees, C.A.O. | 705-549-7453

Township of Tiny: Robert Lamb, C.A.O. | 705-526-4204 


In early 2020 the Township of Tay, the Town of Penetanguishene, Town of Midland and Township of Tiny were successful in receiving provincial funding to review services provided by each municipality.  Service Delivery Reviews are a common exercise for municipalities to gauge their level of service across all business units and see where opportunities for efficiency and effectiveness exist.  


The intent of the North Simcoe Service Delivery Review is to consider “who does what” in the context of what is best and meets the needs of North Simcoe residents and businesses looking ahead to the next twenty years. It is the goal of the four Municipalities to investigate service delivery improvements and to identify more efficient and effective ways of operating.


The four municipalities will each be hosting virtual townhalls that will provide an overview of the Service Delivery Review engagement, and allow for participants to ask questions, provide feedback on current services, and offer their ideas on the future.

In an effort to promote public health guidelines associated with the response to COVID-19, these townhalls will be hosted through virtual methods. 


In addition to the virtual townhall, a survey is also available online at

*Hardcopies of the survey were available for pickup from the Tay Municipal Office, at 450 Park Street.

We want to hear your opinions on the services offered by each Municipality. For this survey, we wanted to focus on six services in particular:

  1. Communication, Marketing & Tourism;
  2. Building Services;
  3. Land Use Planning;
  4. Emergency Management;
  5. Fire and Emergency Services; and,
  6. Engineering Services.

So, if you have experience with our team across these services, or if you are just interested in providing your feedback, we’d greatly appreciate hearing from you!


A Virtual Public Townhall was held on Thursday December 17th at 7:00 p.m.


Input provided by the public will support the development of recommendations for future service delivery enhancements.

Specifically, the four municipalities are looking to explore opportunities to make it easier for residents and businesses to access municipal services in a consistent manner, processes to deliver efficient and effective local services, and possibilities to reduce unnecessary and duplicate processes, to be more cost effective.

Final Report now available Municipalities of North Simcoe Service Delivery Review : Final Report